Report Dangerous Public Surfaces

Announcement

After the snow stops falling, property owners must clear a path for pedestrians and remove snow from sidewalks, next to bus stops and hydrants as follows:

If snowfall ends between 7:00 AM and 5:00 PM, property owners must clear sidewalks within four hours.
If snowfall ends between 5:00 PM and 7:00 AM, property owners must clear sidewalks before 11:00 AM.

The City may issue property owners a summons for failure to clear the sidewalks within these time-frames.

You can make a complaint at any time about snow or ice on sidewalks in front of public property such as a bus stop shelter, a park path, or a school. You can make a complaint about snow or ice on sidewalks in front of private property after property owners have had the appropriate amount of time to clear their sidewalks.

You may report snow or ice on the sidewalk:

Next to a commercial or residential property.

On park paths or on streets next to parks

In front of an MTA facility

In front of a post office

Ice on sidewalks service requests are on the 311 Service Request Map.