New York City's 911 emergency call center has crashed once again. EMS operators resorted to using paper and pen when the city’s new 911 system suffered several glitches Monday.
EMS 911 dispatch system went down for about 30 minutes Monday morning. That part of the system is from the 1980s and scheduled to be upgraded in 2015.
This system crashed several times, and these failures mean details of a 911 medical call had to be hand-written on a slip and handed to an EMS dispatcher just a few feet away inside the same room.
CAD went down at 2:30P. Only the ambulance system experienced a disruption. Calls in the police and fire dispatch system remained intact.