FOOD FOR THOUGHT - BE ALERT AND LEARN

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poor allows mind to wander.
good focuses on message

poor responds emotionally to trigger words
good controlled reaction to trigger words

poor lets personal problem interfere
good leaves personal problems out

poor gets distracted
good tries to limits distractions

poor lets bias possibly sway message
good doesn't let bias get in the way

poor reacts to speakers mannerisms
good doesn't allow mannerisms to affect listening

poor doesn't listen to dry topics
good listens for what they can use

poor holds speaker responsible for effective communication
good recognizes role of listener

poor passive listening
good active listening

poor jumps to conclusion during speech
good waits until after speech