focus attention on the message.
control reactions to trigger words.
set aside personal problems when listening.
work to overcome distractions.
don't let their biases interfere with listening.
don't let speaker mannerisms interfere with listening.
listen for things they can use.
recognize the role of the listener in communication.
reserve judgement until a speaker it finished.
allow their minds to wander.
respond emotionally to trigger words.
let personal problems interfere when listening.
succumb easily to distractions.
let their biases interfere with listening.
allow speak mannerisms to interfere with listening.
tune out dry topics.
hold the speaker responsible for communication.
jump to conclusions before a speaker is finished.