poor allows mind to wander.
good focuses on message
poor responds emotionally to trigger words
good controlled reaction to trigger words
poor lets personal problem interfere
good leaves personal problems out
poor gets distracted
good tries to limits distractions
poor lets bias possibly sway message
good doesn't let bias get in the way
poor reacts to speakers mannerisms
good doesn't allow mannerisms to affect listening
poor doesn't listen to dry topics
good listens for what they can use
poor holds speaker responsible for effective communication
good recognizes role of listener
poor passive listening
good active listening
poor jumps to conclusion during speech
good waits until after speech
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