Personal

poor allows mind to wander.
good focuses on message

poor responds emotionally to trigger words
good controlled reaction to trigger words

poor lets personal problem interfere
good leaves personal problems out

poor gets distracted
good tries to limits distractions

poor lets bias possibly sway message
good doesn't let bias get in the way

poor reacts to speakers mannerisms
good doesn't allow mannerisms to affect listening

poor doesn't listen to dry topics
good listens for what they can use

poor holds speaker responsible for effective communication

Good Listeners:

focus attention on the message.
control reactions to trigger words.
set aside personal problems when listening.
work to overcome distractions.
don't let their biases interfere with listening.
don't let speaker mannerisms interfere with listening.
listen for things they can use.
recognize the role of the listener in communication.
listen actively.
reserve judgement until a speaker it finished.

Bad Listeners:

allow their minds to wander.
respond emotionally to trigger words.