LISTEN & LEARN

The best and most effective way to avoid conflict is to respect others and passively listen and learn different points of view.
Listening is paying attention, but it doesn’t cost much at all. Whenever a person hears what others are saying and tries to understand what they mean to say, it goes a long way. The act of listening involves complex affective, cognitive and behavioral processes.
Most people are not present in conversations. They’re too busy thinking about the next witty thing to say.